Introduction

Welcome to SHMB Honey (“Company”, “we”, “our”, “us”) located at www.shmbhoney.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We are committed to respecting your privacy and handling your personal information with care and transparency, in accordance with applicable laws in India, including the Information Technology Act, 2000 and associated rules.

1. Information We Collect

We may collect and process the following types of personal and technical information from users of our website:

 

1. a) Personal Information

– Full Name

– Phone Number

– Email Address

– Billing and Shipping Address

– Order Details (products purchased, payment method)

 

1. b) Technical Information

– IP address

– Browser type and version

– Device type

– Time zone and language settings

– Location data (if allowed)

– Website usage statistics through cookies and tracking tools

 

1. c) Marketing & Communication Data

– Your preferences regarding marketing and communication

– Survey responses or product reviews

– Click behavior on emails or site banners

2. How We Use Your Information

We use the information collected for the following purposes:

– Order Fulfillment

– Customer Support

– Marketing

– Analytics

– Legal Compliance

3. Use of Cookies & Tracking Technologies

We use cookies and similar technologies to collect user behavior data. These tools help us:

– Track site performance and user preferences

– Identify popular products or sections

– Enable smoother navigation

– Integrate services like Google Analytics

4. Third-Party Services

We use trusted third-party services to enhance our offerings. These include:

– Payment Gateways

– Analytics Providers

– Marketing Tools

These third parties have their own privacy policies, and we encourage you to review them.

5. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share it in the following cases:

– With logistics partners

– With payment providers

– With legal authorities

– With marketing partners

6. Data Security

We take reasonable measures to protect your personal data including:

– SSL encryption

– Password-protected databases

– Server audits

– Limited access

7. Your Rights Under Indian Law

As a user based in India, you have the right to:

– Access and review your data

– Request correction

– Withdraw consent

– Request deletion

8. Retention of Data

We retain your data as long as necessary for:

– Order fulfillment

– Legal compliance

– Business interests

9. Children’s Privacy

We do not knowingly collect data from children under 13. Contact us if you believe a child has submitted data.

10. External Links

Our site may contain links to other websites. We are not responsible for their privacy practices.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact Us

For any questions or requests regarding your data, you may contact us: Click Here